
Also there is a factory sticker on the body of the laptop which says "Amazing clarity with an HD touchscreen." However when I look at Windows System info, it says "no pen or touchscreen." Unfortunately I did not check the System Test or System Info before I took the advice that had me run a BIOS Update.

I assure you that I checked HP's Device Specs for this Laptop and it IS SUPPOSED TO HAVE A TOUCHSCREEN. I read the advice above to press F2 for a System Test, and his directions to have me go to Component Test - Touchscreen Test proves to be impossible because it is not there. I tried to have windows search for the driver online and it cannot find it. I'm referring to it that way because In my Device Monitor, it says Generic PnP Monitor driver is being used. Now when I go to the Driver Download page, there are no drivers for Touchscreen Monitor. My computer is an HP Pavilion - 15-au147cl and my touchscreen also is not working as of after the windows 10 upgrade.


This should find and install the driver software for your TouchscreenĬheck Mice and Other Pointing Devices in Device Manager and see if there is a listing for a USB touchscreen controller. If there is a yellow exclamation mark next to the entry, right click on it and select the Update Driver Software and follow the prompt Search Automatically for Updated Driver Software. (the picture above is just to show where it is, if it is disabled, enable will show as an option not disable as is shown in the example)

If there is a red cross next to the entry, right click on it and select the enable option. Scroll down to HID - Compliant Touch Screen. Scroll down to Human Interface Devices (HID) and expand tree by clicking on arrow head to the left of HID. (click on image to enlarge for better viewing)
